Privacy Policy

Privacy Policy

At FADIS, we value your trust and are committed to ensuring the privacy and security of your personal data. This Privacy Policy explains how we collect, process, and protect your information when you engage with us, whether by purchasing our products, accessing our website, or using our services. By continuing to use our services, you agree to the terms outlined in this policy.

 

1. Information We Collect

We collect personal data to fulfill orders, provide quality service, and comply with legal obligations. This data may include:

  • Contact Details: Name, email address, phone number, billing, and shipping addresses.
  • Order Information: Products purchased, quantities, and transaction history.
  • Payment Data:Payment details (e.g., credit card information), which are securely processed via third-party payment gateways.
  • Website Usage Data: IP address, browser type, device information, and browsing activity on our site (collected via cookies).

 

2. How We Use Your Data

The data we collect is used for:

  • Order Fulfillment: To process orders, manage payments, and arrange delivery.
  • Customer Support: To respond to your inquiries and resolve issues.
  • Improvement of Services: To enhance our product offerings, website functionality, and overall customer experience.
  • Marketing: To send promotional materials, updates, and offers if you have opted to receive them.
  • Legal Compliance: To meet tax, financial, and regulatory requirements.

We only use your data for purposes directly related to your interaction with FADIS.

 

3. Data Sharing

FADIS does not sell or trade your personal information. However, your data may be shared with trusted third parties in the following cases:

  • Service Providers: Logistics partners, payment processors, and IT support services, as necessary to fulfill your orders and ensure smooth operations.
  • Legal Obligations: When required by law, such as responding to government or regulatory requests.
  • Business Transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity with appropriate safeguards.

All third parties we collaborate with are obligated to protect your data and use it solely for the agreed purposes.

 

4. Cookies and Tracking Technologies

Our website uses cookies to optimize your browsing experience.

  • What Cookies Are: Small files stored on your device to help our website recognize your preferences and provide a personalized experience.
  • Types of Cookies We Use:
  • Necessary Cookies: For basic website functionality (e.g., keeping items in your shopping cart).
  • Analytics Cookies: To track user activity and improve our website’s performance.
  • Marketing Cookies: To deliver tailored advertisements (only if consent is provided).
  • Managing Cookies: You can adjust your browser settings to block or delete cookies, though this may affect website functionality.

5. Data Security

FADIS takes your data security seriously and implements the following measures:

  • Encryption of sensitive data during transmission.
  • Access restrictions, allowing only authorized personnel to access your data.
  • Regular system updates and security audits to prevent breaches.

While we strive to safeguard your information, no system can guarantee complete security.

 

6. Data Retention

We retain your data for as long as necessary to:

  • Complete your transactions.
  • Comply with legal and regulatory obligations.
  • Improve our services through analysis and feedback.

Once your data is no longer required, we securely delete or anonymize it.

 

7. Your Rights

You have several rights concerning your personal data:

  • Access: Request a copy of the data we hold about you.
  • Correction: Update inaccurate or incomplete information.
  • Erasure: Request the deletion of your data, subject to legal requirements.
  • Restriction: Limit how your data is processed in certain circumstances.
  • Portability: Obtain your data in a structured, electronic format.
  • Withdrawal of Consent: If you previously opted in to receive marketing materials, you may opt out at any time.

To exercise these rights, please contact us.

 

8. Third-Party Links

Our website may contain links to external sites. FADIS is not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing personal data.

 

9. International Data Transfers

If your data needs to be transferred to a country outside your jurisdiction, we will ensure compliance with applicable data protection laws and implement appropriate safeguards to protect your information.

 

10. Updates to This Policy

FADIS reserves the right to update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be published on this page, and significant changes will be communicated to you directly if required by law.